Tracking: Overview
Tracking
Quick Summary: Monitor shipment tracking across all couriers from one place.
Overview
The Tracking section lets you monitor shipment progress for all your fulfilled orders. Once an order is shipped, a tracking number is assigned by the courier and Floship automatically collects tracking updates — giving you a single place to see where every package is, regardless of which courier was used.
You can access tracking through Tracking → Order Tracking in the top menu. If your account has Client Tracking enabled, you will also see a second submenu for tracking external shipments.
How Tracking Works
- Order is fulfilled — The warehouse ships your package and a tracking number is assigned
- Tracking begins automatically — Floship registers the tracking number and starts collecting updates from the courier
- Updates flow in — Every status change, scan, and location update is recorded and displayed in the portal
- You stay informed — View current status, full event history, and a map of the package journey
Tip: You can also check tracking directly on the courier's website using the Tracking URL link on any shipment.
Tracking Statuses
Each shipment moves through a series of statuses as it progresses toward delivery:
| Status | Meaning |
|---|---|
| Pending | Tracking number registered, no information from the courier yet |
| Info Received | Courier has received shipment information but does not have the package yet |
| In Warehouse | Package is at a courier facility or sorting centre |
| In Transit | Package is on the way to the destination |
| Out For Delivery | Package is with the local delivery driver |
| Delivered | Package has been delivered to the recipient |
| Attempt Fail | A delivery attempt was made but failed (e.g., no one home) |
| Exception | Something unexpected happened — check tracking details |
| On Hold | Shipment is held by the courier (customs, address issue, etc.) |
| Expired | Tracking information is no longer being updated by the courier |
| Not found | Courier does not recognise the tracking number |
| Lost | Package has been confirmed lost by the courier |
| Returned | Package has been returned to the sender |
Note: Not all couriers use every status. The statuses you see depend on the courier handling your shipment.
Quick Start
- Navigate to Tracking → Order Tracking
- Find your shipment by tracking number, order number, or customer reference
- Review the Tracking Status badge next to each tracking number
- Click a tracking number to see the full event history and map
- Use the Tracking URL link to check the courier's own tracking page
What You Can Track
Order Tracking
All fulfilled orders appear in the Order Tracking list. This is where you monitor shipments that Floship handles — from warehouse to delivery.
See Order Tracking for the full guide.
Client Tracking
If your account has Client Tracking enabled, you can also submit and monitor tracking numbers for shipments outside the normal Floship order flow — for example, shipments from other carriers or external sources.
See Client Tracking for details.
Note: If you don't see Client Tracking in your menu, contact your Account Manager to enable it.
Key Concepts
Tracking Number — Unique identifier assigned by the courier to track a package through delivery.
Tracking Event — A status update or scan from the courier showing package location and status at a point in time.
Tracking URL — A direct link to the courier's own tracking page for a specific shipment.
Days In Transit — How many days the package has been in transit since the first scan.
Days Since Last Update — How many days since the courier last provided a tracking update. High numbers may indicate a stuck shipment.
Return to Sender (RTS) — When a courier returns a package to the sender due to delivery failures, invalid address, or other issues.
Common Workflows
Workflow: Check Tracking on a Recent Order
When: You want to see where a specific shipment is
Steps: 1. Navigate to Tracking → Order Tracking 2. Enter the tracking number or order number in the search bar 3. Click the tracking number to view the full event history 4. Review the checkpoint timeline and map
Result: You see the current status, full history of scans, and a map of the package journey.
Workflow: Find Shipments With No Recent Updates
When: You want to identify potentially stuck or delayed shipments
Steps: 1. Navigate to Tracking → Order Tracking 2. Open the Filter panel 3. Set Days Since Update to a minimum of 3 or more 4. Review the filtered results 5. Click individual tracking numbers to check details 6. Use the Tracking URL to verify status on the courier's own page
Result: Shipments with no recent courier activity identified for follow-up.
Workflow: Monitor Shipments to a Specific Country
When: You want to check delivery progress for a particular destination
Steps: 1. Navigate to Tracking → Order Tracking 2. Open the Filter panel 3. Select the destination country in the Destination Country filter 4. Optionally filter by Tracking Status (e.g., In Transit) 5. Review the results
Result: All shipments to the selected country displayed, filtered by status if chosen.
Troubleshooting
| Issue | Cause | Solution |
|---|---|---|
| Tracking not updating after fulfillment | Courier has not scanned the package yet | Wait 24-48 hours for the first scan to appear |
| Tracking shows Not Found | Courier does not recognise the tracking number | Verify the tracking number is correct; check the courier's tracking page directly |
| Shipment stuck in In Transit for many days | Package delayed at customs, sorting facility, or in transit | Use the Tracking URL to check the courier's page; contact qa-testing+operations@floship.com if the issue persists |
| No tracking events on a fulfilled order | Tracking number not yet posted to the tracking system | Wait a few hours; if still missing after 24 hours, contact qa-testing+operations@floship.com |
| Tracking shows Exception | Delivery problem reported by the courier | Click the tracking number to view the exception details and courier message |
Related Documentation
- Order Tracking — full shipment tracking list and detail view
- Client Tracking — track external shipments outside the order flow
- Order Details — view tracking information on individual orders
FAQ's
How soon after fulfillment does tracking appear? Tracking numbers are registered automatically when an order is fulfilled. The first courier scan typically appears within 24-48 hours , depending on the courier.
Can I track shipments on the courier's website directly? Yes. Every tracking entry includes a Tracking URL that links directly to the courier's own tracking page.
What does the "Exception" status mean? An exception means the courier reported a problem — this could be a failed delivery attempt, customs hold, address issue, or damage. Click the tracking number to see the specific message from the courier.
What happens if a package is returned to sender? The tracking status changes to Returned and a return-to-sender indicator appears next to the tracking number. If auto-return is configured on your account, a return order may be created automatically.