Order Details
Order Details
Quick Summary: The order detail page shows everything about a single order — address, items, tracking, documents, and available actions.
Overview
Click any order in the Order List to open its detail page. Here you can review all order information, download documents, track the shipment, and take actions like approving or canceling.
Quick Start
- Navigate to Orders and click an order row
- Review the order header — status, reference numbers, and action buttons
- Scroll down to see shipping address, order lines, and package details
- Use the sidebar panels for tracking, courier details, and insurance information
- Click action buttons to approve, cancel, edit, or return the order
- Download documents from the document buttons in the header
Detailed Guide
Header Section
The top of the page shows:
- Order type — Stock, Crossdocking, Parcel Forwarding, Lite, Pickup, or Return
- Floship reference number — the system-assigned order ID
- Status — current order status with color indicator
- Priority — highlighted if the order is flagged as high priority
- Action buttons — available actions based on current status (see Actions below)
Alerts and Notifications
When an order has issues, alert banners appear at the top of the detail page:
| Alert | What It Means |
|---|---|
| Duplicate order | This order may be a duplicate of another |
| Out of stock | One or more items aren't available |
| Courier missing | No courier is assigned to the order |
| Label expired | The shipping label has expired |
| Validation errors | Address or item data has issues that need correction |
| Packaging cost approval required | A valid one-package plan has a materially lower modeled total and needs your decision before a label is purchased |
Shipping Details
The main section shows the destination address:
- Full Name (addressee)
- Company
- Address (lines 1, 2, 3)
- City, State/Province, Postal Code
- Country
- Phone and Email
- Tax ID and EORI/IOSS (for international orders)
Source Address
For orders that ship from a specific location (not the default warehouse), the source address section shows the origin details.
Order Lines (Items)
The items table shows what's being shipped:
| Column | What It Shows |
|---|---|
| SKU | Product identifier |
| Description | Product name/description |
| Customs Value | Declared value per unit for customs |
| Quantity | Number of units ordered |
| Total Quantity | Quantity including any packaging multiplier |
Additional columns may appear depending on order type:
- Unit Type — how the item is measured
- Local Description — localized customs description
- Serial Numbers — if serial tracking is enabled
- Tax and Duty — customs tax and duty amounts
- Stock — current inventory level
- MID Code — Manufacturer Identification Code for Parcel Forwarding order lines, when supplied
Packages
The packages section shows how items are packaged for shipping:
- Package dimensions and weight
- Packaging item used
- Shipping label and commercial invoice for each package
- Tracking number per package (for multi-package orders)
Note: Packages are automatically recalculated when you add, remove, or change the quantity of items on the order. After editing items, allow a moment for the system to regenerate the packaging.
Packaging Cost Approval
For an eligible multi-package order, the detail page may show a Packaging cost approval required card after approval is attempted. The card compares:
- Current and recommended packaging item combinations
- Packaging cost, shipping cost, and total cost for each plan
- Modeled amount and percentage savings
No shipping label has been purchased while this exception is open. Users with order write access can choose:
| Choice | Effect |
|---|---|
| Approve this order anyway | Approves only the evaluation shown for this order, then returns the order to the normal approval checks |
| Allow this exact packaging pattern | Also allows future orders only when the client, warehouse, courier/service, current packaging IDs and quantities, and recommended packaging IDs and quantities all match |
Neither choice changes the packages automatically or bypasses address, inventory, courier, balance, or other order validation. If the package plan or routing changes, the order can be evaluated again.
Sidebar Panels
The right side of the detail page includes:
| Panel | What It Shows |
|---|---|
| Summary | Key order details at a glance — dates, references, warehouse, and cost lines such as Pick and Pack, Packaging Cost, and Shipping (the final shipping cost) |
| Exporter Address | Exporter of record for customs |
| Courier & Customs | Assigned courier, shipping method, customs details |
| Tracking | Tracking timeline with carrier updates |
| Insurance | Insurance status and declared value |
| History | Client-visible activity shown for the order, when available. Click the panel heading to expand. Click See More to load older entries. |
Actions
Available actions depend on the order's current status:
| Action | When Available | What It Does |
|---|---|---|
| Approve | Pending Approval | Sends the order to the warehouse for processing |
| Cancel | Pre-fulfillment statuses | Requests order cancellation |
| Edit | Incomplete, Pending Approval | Opens the order for editing |
| Edit and Approve | On Hold | Edit the order and re-approve in one step |
| Split order | Pre-fulfillment | Splits the order into multiple shipments |
| Copy | Any status | Creates a new order with the same details |
| Return Order | Fulfilled (if returns enabled for your account) | Initiates a return for this order |
| Tracking | Fulfilled (for supported order types) | Opens the full tracking timeline |
| Approve this order anyway | Open packaging-cost exception and order write access | Saves an order-specific audit decision and resumes normal approval |
| Allow this exact packaging pattern | Open packaging-cost exception and order write access | Saves an exact-pattern audit decision and resumes normal approval |
Note: Some actions may not be available based on your permissions. Contact your company administrator if you need access.
Document Downloads
Download shipping documents from the header buttons:
- Shipping Label — carrier shipping label (PDF)
- Commercial Invoice — customs commercial invoice (PDF)
- Packing Slip — itemized packing list
See Labels & Documents for details on document types and bulk downloads.
Tracking Information
Once an order is Fulfilled, the tracking panel shows:
- Tracking number — clickable link to carrier tracking page
- Tracking status — current delivery milestone (In Transit, Out for Delivery, Delivered, etc.)
- Tracking timeline — chronological list of tracking events
For detailed tracking information, see Order Tracking.
If an order is Fulfilled but no tracking number is shown, check the Packages or Tracking section on the order detail page, or open Tracking → Order Tracking. Tracking normally appears after fulfillment information is available. If it is still missing, contact support with the order number.
Workflows
Workflow: Reviewing and Approving an Order
When: An order is Pending Approval and you need to verify it before shipping.
Steps: 1. Navigate to Orders and click the order 2. Review the shipping address for accuracy 3. Check the order lines — correct items and quantities 4. Verify the courier and shipping method 5. Click Approve
Result: Order moves to Pending Fulfillment and the warehouse begins processing.
Workflow: Editing an Order
When: You need to change an order's details before it ships.
Steps: 1. Navigate to Orders and click the order 2. Click Edit (available for Incomplete and Pending Approval orders) 3. Update the fields that need correction 4. Click Save
Result: Order is updated with the new information.
Workflow: Resolve a Packaging Cost Exception
When: An order is Incomplete and shows Packaging cost approval required.
Steps: 1. Open the order and review the current and recommended package combinations 2. Compare the packaging, shipping, and total costs shown for both plans 3. Choose Approve this order anyway if the exception should apply only to this evaluation 4. Choose Allow this exact packaging pattern only if the same client, warehouse, courier/service, and package combinations should be allowed on future orders 5. Confirm the choice; the order returns to the normal approval process
Result: The decision and actor are recorded. Other validations may still leave the order Incomplete.
Workflow: Downloading Order Documents
When: You need shipping labels or commercial invoices for an order.
Steps: 1. Navigate to Orders and click the order 2. Scroll to the Packages section 3. Click the label or invoice icon next to the package 4. The document downloads as a PDF
Result: Document saved to your downloads folder.
Workflow: Copying an Order
When: You need to create a similar order to one that already exists.
Steps: 1. Navigate to Orders and click the order to copy 2. Click the Copy icon in the header 3. A new order form opens pre-filled with the same details 4. Modify any fields that need to be different 5. Click Save
Result: New order created with the copied details.
Troubleshooting
| Issue | Cause | Solution |
|---|---|---|
| Can't edit an order | Order is past Pending Approval status | Only Incomplete and Pending Approval orders can be edited |
| Approve button not showing | Insufficient permissions or order not ready | Check that all required fields are filled and you have write permissions |
| Documents not available | Order hasn't been labeled yet | Documents are generated during warehouse processing — check back after status progresses |
| Tracking not showing | Order hasn't been shipped yet | Tracking appears after the order reaches Fulfilled status |
| Can't cancel an order | Order is already being processed at the warehouse | Contact your Account Manager if cancellation is urgent |
| Packaging cost buttons are not visible | You have read-only order access, or the evaluation is already resolved or stale | Ask a user with order write access to review it. Refresh after order packages, warehouse, or courier changes. |
Related Documentation
- Orders Overview — how orders work
- Order Statuses — what each status means
- Order List — find and filter orders
- Create an Order — create new orders
- Bulk Actions — actions on multiple orders
- Labels & Documents — document types and downloads